Shipping Policy
Shipping & Delivery Information
Vessa London
Below you will find the estimated delivery timelines for all orders placed with Vessa London.
Order Processing Time
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Once an order is placed, it is processed within 1–3 working days.
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Orders placed during the week are typically processed within one working day.
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Orders placed on Friday evenings, weekends, or public holidays may require additional processing time.
Delivery Time
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After processing, orders are dispatched and delivered within an estimated 8–12 working days.
Please note that delivery times are estimates and may vary depending on location and external factors beyond our control.
Ordering & Delivery Process
At Vessa London, we aim to make the ordering and delivery experience as smooth and straightforward as possible. Below is an overview of how your order is placed, processed, and delivered.
Placing an Order
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Visit the product page and select your desired item.
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Click the “Add to Cart” button.
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Ensure you have selected the correct size, colour, and variant.
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Click “Proceed to Checkout”.
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Enter your shipping details carefully and ensure all information is accurate.
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Click “Continue to Shipping” to review your order details.
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Once confirmed, click “Proceed to Payment”.
Payment Methods & Security
Vessa London offers a range of secure payment options. All transactions are SSL-encrypted, ensuring your personal and payment information remains protected at all times.
Accepted payment methods include:
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Credit & Debit Cards (Visa, Mastercard, Maestro, AMEX)
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PayPal
After selecting your preferred payment method, click “Complete Order” and follow the on-screen instructions to finalise your purchase.
Should you encounter any issues during checkout, our customer service team is always available to assist.
Shipping Costs
We are pleased to offer free shipping on all orders, with no minimum purchase required.
All products are delivered directly to your door at no additional cost.
Shipping Your Order
Once you’ve found the perfect piece, we work hard to ensure it reaches you as quickly as possible.
To keep our pricing fair and accessible, orders are shipped in consolidated batches once minimum shipment quantities are met. This approach allows us to reduce operational costs and minimise environmental impact. We appreciate your understanding and support in helping us operate responsibly.
Delays & Exceptional Circumstances
Please be aware that, like many online retailers, delivery delays may occasionally occur due to high order volumes or global events (such as supply chain disruptions). While we strive to dispatch orders promptly, some delays may be unavoidable.
We appreciate your patience and will always do our best to keep you informed.
Urgent Orders
If you require confirmation regarding same-day dispatch or have time-sensitive delivery concerns, please contact us via email. Our customer support team will be happy to advise you on the best available options. support@vessalondon.com